Privacy Policy for Cafe Rose Brooklyn
Effective Date: November 2024

At Cafe Rose Brooklyn (“we,” “our,” or “us”), we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information, particularly as it relates to Application-to-Person (A2P) messaging, including SMS/text communication for updates, promotions, and notifications.

1. Information We Collect

To provide a better experience for our customers, we may collect the following types of information:

• Personal Information: Your name, phone number, and email address to send updates about your reservations, events, or special offers.
• Order and Reservation Details: Information about your orders, table bookings, or event participation to tailor our communications and services.
• Preferences: Communication preferences to ensure we deliver messages that are relevant to your interests and choices.

This information is collected through our website, in-person interactions, or when you sign up for our SMS/text messaging platform.

2. How We Use Your Information

We use the information collected to deliver a personalized and seamless experience. Specific uses include:

• Transactional Messaging: Sending SMS/text messages to confirm orders, reservations, or updates about your interactions with Cafe Rose Brooklyn.
• Promotional Offers and Marketing: Occasionally informing you about upcoming events, new menu items, exclusive offers, and special promotions through SMS/text or email.
• Customer Support: Addressing your inquiries and providing efficient support for any concerns or requests.

We ensure all communications are aligned with your preferences and designed to enhance your experience with us.

3. SMS/Text Messaging (A2P Compliance)

By providing your phone number, you consent to receive SMS/text messages from Cafe Rose Brooklyn for:

• Order and Reservation Updates: Notifications about your orders, reservations, or other service-related communications.
• Marketing and Promotions: Updates about special offers, events, and promotions curated for our customers.

Opt-Out Process: You can opt out of SMS/text messaging at any time by replying “STOP” to any message. Upon receiving your opt-out request, we will immediately cease sending further text communications. Please note that opting out may limit your ability to receive certain notifications, including order or reservation updates.

4. Information Sharing

We value your privacy and do not sell, rent, or share your personal information with third parties for their marketing purposes. However, your information may be shared in the following limited circumstances:

• Service Providers: Information may be shared with trusted providers who assist us with order management, messaging services, or other operations.
• Legal Requirements: We may disclose your information as required by law or to comply with legal obligations, protect our rights, or address safety concerns.

5. Security of Your Information

We take appropriate measures to protect your personal information. Our security practices include:

• Data Encryption: Encrypting sensitive information to prevent unauthorized access during transactions.
• Access Controls: Restricting access to personal data to authorized personnel only.
• Secure Storage: Storing information on secure servers with robust protections against unauthorized access.

While we work diligently to protect your data, no system is entirely foolproof. If you have any concerns about data security, please contact us.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

• Order and Reservation Data: Retained for a reasonable period to assist with follow-up services or inquiries.
• Marketing Data: Retained until you opt out of promotional communications or request deletion of your information.

After the retention period, your data is securely deleted from our systems.

7. Your Rights and Choices

You have the right to:

• Access Your Data: Request a copy of the personal information we have on file for you.
• Correct Your Data: Update any inaccuracies in your personal information.
• Delete Your Data: Request the removal of your data from our systems, subject to legal or contractual obligations.
• Manage Communication Preferences: Opt out of promotional messages or SMS/text notifications by following the instructions provided.

To exercise these rights or for assistance, please contact us at [Insert Contact Information].

8. Third-Party Links

Our website may include links to third-party websites. Cafe Rose Brooklyn is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies independently.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the effective date indicated. We encourage you to review this policy regularly to stay informed about how we protect and handle your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Cafe Rose Brooklyn
Email: info@caferosebrooklyn.com
Phone: (929) 334-4874
Website: caferosebrooklyn.com